Standing still is not an option: Digital transformation driven by COVID-19

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Preparing your business for the Fourth Industrial Revolution

Join Stephen Koukoulas, Economist, Jane Betts, Findex Chief People Officer, Thomas Paule, Findex Chief Digital, Technology and Marketing Officer, and Jeremy Curragh, Findex Managing Partner for Consulting as they take a deep dive into the changes that have been drastically accelerated by the coronavirus pandemic.


Large organisations embrace distributed working

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While the necessarily sudden and rapid implementation of distributed working and technology may have created some initial challenges, overwhelmingly, it appears businesses will look to adopt more flexible and digitally enabled business models post-COVID-19.

Small businesses with less than 100 employees have been most impacted by COVID-19 restrictions and shut-downs and our findings show this cohort is struggling to adapt to distributed working models. 

In large organisations with 1,000 or more employees, distributed working is expected to be integrated into everyday life with all businesses in this cohort saying they anticipated their employees would work from home at least some of the time once COVID-19 restrictions are lifted.


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When COVID-19 restrictions were implemented, businesses around the globe were forced to rapidly pivot to online channels and technology. As the physical world shut down, the digital economy went into overdrive.

Small businesses with less than 100 employees have been most impacted by COVID-19 restrictions and shut-downs and our findings show this cohort is struggling to adapt to distributed working models. 

Large organisations with 1,000 or more employees have wholeheartedly embraced digital tools with 95% of these businesses saying they will use online channels and technology to communicate with their employees and customers “Regularly” or “Most or all of the time” post- COVID-19.

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As the size of the business increases, so too does the level of technology adoption

Business continuity planning increases adaptability

Business continuity planning is an area we found could have a significant impact on a business’ ability to adapt and respond.

We also found organisations that had received consulting support and had a BCP were more likely to see positive increases to productivity and minimise any negative impacts than those without may be experiencing.

Our findings showed businesses that didn’t have a Business Continuity Plan (BCP) or hadn’t sought out independent consulting support, were more reluctant to implement distributed working and more resistant to permanently adopt technology that would enable them to regularly communicate and engage with their employees and clients post-COVID-19.

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Business continuity planning

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Organisations should continue to respond appropriately and actively secure their business continuity for the future.


Findex surveyed businesses across Australia and New Zealand to understand how well they are adapting to the accelerated levels of digital transformation being forced upon them by COVID-19.

As restrictions begin to ease in some areas and some business owners navigate a return to normalcy, others are continuing to deal with outbreaks and lockdowns. So, what are the long-term ramifications for businesses in Australia and New Zealand?

Will business owners use the disruption caused by COVID-19 as an opportunity to rethink their business models?

Will they look to reshape the future of their operations and workforce forever?

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With the help of leading economist, Stephen Koukoulas, our panel analyses the impacts COVID-19 is having on businesses in Australia and New Zealand, sharing examples and learnings from Findex’s own journey to a ‘remote first’ workforce.


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Infographic: Key business insights

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Standing still is not an option

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Australasian business study: 
Digital transformation driven by COVID-19


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